Learn at your own pace.
Signing up for the online self-study course provides you with access to a gold mine of CTA resources. In addition, it provides you with access to a Discussion area where you can ask your questions to others taking the self-study approach, see their answers, hear what the CTA experts have to say and engage in active discussion and debate – all from the comfort of your own desk, in your own time.
Cost: $299.00 | Pre-register today to start learning in January 2021!
The self-study option provides learners with the ability to dip in and out of the content at their own pace, as well as including optional activities which will enhance the learning opportunity. The self-study option mirrors the online course with respect to content, does not provide the same interactive engagement, but does provide access to additional learning resources.
Most Modules include 5-6 short lecture clips (5-10 minutes each), plus examples, reading materials and activities to reinforce the learning. The self study option also gives you access to the CTA community where you can share your reflections and questions with other learners and with the CTAI faculty.
Module 1: Introduction & Perspective
- What is Cognitive Work?
- Why is it important?
- How do we understand cognition at work?
- Introduction to task analysis – Work-as-done vs work-as-imagined & problem of tacit knowledge
- An overview of cognitive task analysis
Reflection: Think about what sorts of cognitive activity underpin your workplace. What aspect of work performance are you looking to improve? What role does cognition currently play?
Module 2: Underpinning Theory of Cognitive Work: Knowing what to look for
- Naturalistic decision making context
- Expertise & the problem of tacit knowledge
Reflection: Based on your previous analysis of cognition in your own work context, are there elements from theory or models which might help you understand or reframe your thinking about cognition in your workplace?
Module 3: Critical Decision Method
- The value of incident-based methods, including sample projects
- How to conduct a critical decision method interview + demonstration/example
Activity: Conduct a CTA interview on a colleague, friend, relative, or stranger.
Reflection: What did you learn? Insights about critical decision method?
Module 4: Framing your CTA & Interviewing Skills
- Framing your CTA project
- Interviewing tips – general and specific to CDM
- Critical decision method adaptations
Activity: Conduct a CDM interview on a colleague, friend, relative, or stranger.
Reflection: Identify any insights about the critical decision method based on your experiences. This could include challenges, adaptations you plan to make as you use it, aspects you find useful, contrast to other methods you have use, etc.
Module 5: Applied Cognitive Task Analysis
- Three methods:
- Task Diagram
- Knowledge Audit
- Simulation Interview
Activity: Conduct a Task Diagram and Knowledge Audit interview on a colleague, friend, relative, or stranger.
Reflection: Develop a bulleted list of things you learned, and challenges you encountered.
Reflection: How do the outputs from this interview compare to the CDM interview? Better? Worse?
Module 6: Ethnographic Observation
- Observing work and implications for understanding cognitive work
- Situated & distributed cognition in action
- Tips for observing more effectively
Activity: Pick an example of a purposeful activity and apply what you have learned to observing that activity with a particular emphasis on understanding the cognitive and non-observable aspects of the activity. Take structured notes.
Reflection: How do your notes from this type of analysis differ from those generated by an interview?
Module 7: Applied Concept Mapping
- Purposes and benefits
- Elicitation process
- Representation products
- Introduction to concept mapping tools
Activity: develop a concept map of an activity/work environment, focusing on key concepts relating to the cognitive work
Reflection: What is the difference between the outputs of a concept map and the outputs from an interview or observations? Similarities? Differences? Can one inform another? What about their usefulness in understanding cognitive work?
Module 8: Analysis of Cognitive Work
- Thematic analysis
- Decision requirements tables
Activity: Review the interview excerpt and identify decision requirements
Module 9: Representation
- Examples of representational formats
- Utility of representations in making sense of cognitive work
- Purposes of representations
Activity: How would you represent some of your CTA data and findings to date?
Module 10: CTA Applications
- Decision-centered design and training
- Designing scenarios and measures
- Organizational design
Activity: Identify the types of applications you envision & generate a CTA plan to address your cognitive work problem/s
Session 11: Evaluation & Return on Investment
- Measures and metrics for cognitive work
- Evaluating your interventions
- What is the ROI proposition for CTA?
Activity: write a short proposal for your organisation describing the benefits of conducting a CTA project in your organisation
Reflection: How persuasive is your proposal? How could it be stronger? What’s missing?
Activity: share some or all of your reflection on the discussion board and see if others are struggling with the same issues or have some of the answers.